![]() ![]() For example, if a colleague is experiencing emotional difficulties inside or outside of work, empathetic listening and words of encouragement can help them feel supported and show them that you care about them. By understanding what your colleagues are going through, you can build rapport with them, grow trust and provide support if it's necessary. Related: Why Is Communication Important? (And How To Improve It) It improves relationshipsĮmpathy can strengthen relationships and make you a better team member. This can be very useful when conversing with your colleagues and when building trusting relationships with clients and customers. This can make people feel more comfortable with you and allow your conversations to flow more freely. When you practise empathy, it becomes easier to adapt your tone of voice and body language to the people you're speaking with. There are some other reasons why empathy is important in the workplace, such as: It aids communicationĮmpathy allows you to communicate more openly and effectively with others. It's important to be able to understand these to work effectively together. Every person on your team has a different lived experience and their own set of values and opinions. If you work with other people, you may require empathy in many situations every day. Why is empathy important in the workplace?Įmpathy is important in the workplace as it's typically a social environment. For example, you may feel physically flushed if you witness a friend participate in an angry or heated exchange. When you experience somatic empathy, you process a person's situation mentally and it triggers a physical response in your own body. Somatic empathy involves having a physical response to someone else's experience. Related: A guide to cognitive vs emotional empathy (with definitions) Somatic empathy Emotional empathy goes beyond simply understanding someone's feelings to actually feeling them yourself. For instance, you might feel upset when you see a loved one cry or elated when you learn of a friend's good fortune. It involves processing someone else's feelings and then becoming involved in a shared emotional experience. Emotional empathyĮmotional empathy is the experience of having a reaction to someone else's mental state or situation. An example might be if a friend were to tell you about a dispute with a colleague you'd first listen to the information, process it and then reach a conclusion about how the situation might've made your friend feel. It's a way of first recognising and then processing and understanding the emotions of other people. The different types of empathy include: Cognitive empathyĬognitive empathy is the ability to comprehend what someone else is thinking and how their psychological state might affect their situation. Recognising these different types can help you to fully understand what empathy is and how to develop yours. Most people experiencing an empathetic response exhibit one or multiple types of empathy depending on the situation they're in. There are several different types of empathy, each with its own causes and associated behaviours. ![]() Related: Interpersonal skills: definitions and examples Types of empathy ![]() For instance, you might see someone suffering and feel some of their pain or feel happy when someone is celebrating good news. For highly empathetic people, empathy can also involve feeling some of those sensations themselves. ![]() It involves seeing things from other people's points of view and imagining how it might affect them emotionally, mentally and physically. View more jobs on Indeed View more What is empathy?Įmpathy can be described as the ability to understand the experience of other people, even if you haven't been through the experience yourself. ![]()
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